Application Management


SAP Application Support

The fully loaded truck cannot leave the premises because “The SAP won’t print the delivery note”?
You can’t prepare the invoice for your angry and impatient customer?
The day when the new law takes effect is quickly approaching, but you don’t know how you are going to handle it in your IT system, and how you will find a specialist who can help?

Unfortunately, such occurences that hinder or endanger normal business processes may come at any time.
Still, the continuous operation of your company’s IT system, the quick solution of arising problems and issues are vital. More importantly, even a short system downtime or faulty operation may cause serious damage or loss to your business.

It is thus inevitable that you have a specialist team which is continuously available and responds quickly to problems and requests – a team which gives you the help you need and when you need it.

HostLogic’s application support services (or Application Management Services - AMS), which can easily be accessed through our SAP Help Desk, provide fast and tailor-made solutions to the SAP R/3 areas of your partially or fully outsourced corporate IT, regardless whether your problems are technical or related to the support of your business processes.

Those customers who opt for these services enjoy at the same time the benefits of SAP Enterprise Support. HostLogic has all the necessary tools and meets all the preconditions required by SAP, so our clients do not have to make the necessary investments (for the implementation of SAP Solution Manager, or the establishment of an English-language competence center) from their own funds.
Within the framework of application support services the following main areas of support are covered:

  • Key user support
  • Key user training
  • Incident management
  • Modification management
  • Legal follow-up
  • Business content management
  • Competence center cooperation

These services are recommended to

  • Those clients who do not want to employ their own staff for the IT operation, or key user or business support of their SAP system,
  • Those customers who would like to expand their existing professional expertise,
  • And those who would like to ensure the safety of their business IT.  





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